Frequently Asked Questions

DENIOS INC is dedicated to providing top-notch service to our customers. If you encounter any issues with our products or services, our customer support team is here to help. Feel free to Contact Us for assistance via email or phone.

DENIOS wants to ensure you have a smooth experience with their products. However, when it comes to following regulations, the onus falls on you, the buyer. You'll need to ensure the DENIOS products you purchase comply with all federal, state, and local laws relevant to how you plan to use them. This might involve researching regulations and obtaining permits or inspections from local authorities before installation or use. It's important to note that DENIOS doesn't guarantee that its products will meet every regulation in every location. They can only ensure compliance if it's specifically agreed to in writing by an authorized DENIOS representative. To avoid surprises, it's always a good idea to check with your local authorities or a qualified professional before buying to see if any permits or inspections are required for your specific use case.

Our terms and conditions feature a "force majeure" clause, absolving DENIOS of liability for delays or inability to fulfill orders due to unforeseen circumstances beyond their control. These include natural disasters, war, pandemics, labour strikes, or material shortages. DENIOS will resume order fulfillment promptly once conditions improve and normal operations resume.

Yes. Please visit our Canadian site for accurate product and shipping information.

Yes, mainly for México or Latin America, you'll need to get a quote directly from a DENIOS Sales Manager by emailing info1@denios-us.com. For orders outside America, please reach out to Denios Global.

If you're a private individual, you have 14 days from receiving your order to cancel it for any reason. Just make sure the item is still in its original condition. Click below for the next steps. 

If you wish to cancel your order after receiving it, you'll be eligible for a partial refund. Please consult our Terms and Conditions for detailed information on this procedure.

Regrettably, cancelling a custom-made order usually involves a cancellation fee. This fee is set by DENIOS to cover the expenses already invested in crafting your order.

This means that any free shipping offers or standard shipping charges are only valid for deliveries within the continental United States — that is, the 48 contiguous states excluding Alaska, Hawaii, and U.S. territories.

Goods are shipped F.O.B. from Louisville, KY, Zip Code 40219. This indicates that the risk of loss or shipping/installation damage transfers to the buyer upon shipment. The buyer is responsible for initiating any claims with the freight company for damages incurred during transit.

Your Sales Order will include your order details (date, reference numbers, shipping addresses), product information (type, quantity, code), special storage instructions, and, if applicable, information on returning packaging materials to DENIOS.

If you cannot take delivery within 3 business days of notification that your order is ready (excluding force majeure events or supplier errors), your order will be considered complete, and storage fees may apply.

DENIOS expects payment by the terms outlined in the quotation or invoice. We accept payments through wire transfers, credit cards, or debit cards. Late payments may result in additional fees.

DENIOS provides a one-year warranty on all Goods for material and workmanship defects under regular use. Chemical Storage Buildings have a ten-year warranty on specific components. Goods must be used and maintained as per DENIOS's instructions to qualify. Any defects must be reported within 10 days of discovery with evidence. The warranty covers the repair or replacement of defective parts only and excludes consequential or incidental damages, accidental shipping/installation damages, neglect, misuse, or damage from optional equipment installation

You may return new, undamaged items within 15 days of receipt, subject to a 25% restocking fee, and you'll cover return shipping expenses. Damaged items cannot be returned.

DENIOS accepts credit card payments. The full amount will be authorized upon order completion. If you place an order via email, you'll receive a payment link for our web platform.